A customer of Access Bank Plc has given kudos to the management of the bank for quick return of money deducted for debit card from his account.
The customer, Mr. Kazeem Oladapo, who operates an account with the financial institution on the mainland expressed satisfaction with the way the Bank deals with customers and described it as unique and satisfying.
Oladapo explained that “I opened an account with the bank sometime last year. Initially, I told them that I didn’t need an ATM card that all my transactions would be done online.
“But in the beginning of May, I received a message from the bank, requesting me to obtain an ATM card. Few days after the message, they deducted money for the card.
“I then made up my mind that since they had deducted money for it, let me go and pick it up.
“When I got to the branch where the account is domiciled, I requested for the card, on getting the card, another money was deducted for same card.
“I quickly called the attention of the staff attending to me to this, but the guy assured me that the money would be reversed.
“Behold the money was reversed even when I didn’t call a customer care,” he said.
Oladapo added that he believed Access Bank is worth emulating by other financial institutions in the country.
It will be recalled that Access Bank has been described as the most formidable bank in Africa.
The Bank has been acquiring banks with low financial base, spreading across Africa and beyond.
In May 2021, the bank acquired Mozabique African Banking Corporation, also known as BancABC Mozambique, a subsidiary of the London Stock Exchange-listed Atlas Mara Limited.
This was contained in a statement signed by the lender’s Company Secretary, Mr Sunday Ekwochi.
The Group Managing Director/Chief Executive Officer of Access Bank, Mr Herbert Wigwe, said, “We are pleased with the completion of this acquisition which significantly strengthens our banking franchise in Mozambique and represents a transformational step in our growth plans in the country and the broader South Africa region.
“We are building the scale necessary to compete effectively and efficiently in key African markets outside Nigeria and ensure that we sustainably deliver a strong return on invested capital in our African expansion.
“Scale is an important contributor to returns and this transaction is consistent with our rigorous efforts to create a strong presence with scale across Africa, and in line with our vision to be the world’s most respected African bank.”
He said with the completion of the acquisition, the merging of both banks would lead to the creation of the seventh largest bank in the Mozambican banking market